Refund policy

At Fabco Shoes, we want you to be completely satisfied with your purchase. If you are not entirely happy with your footwear, we are here to help.

1. Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility Criteria for Returns
To be eligible for a return:

The item must be unused, unworn, unwashed, and in the same condition that you received it.

The item must be in its original packaging, including shoe boxes, tags, and accessories.

You must have the receipt or proof of purchase.

3. How to Initiate a Return

Contact us by email at support@fabcoshoes.shop with your order number and the reason for the return.

If your return is accepted, we will send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Fees & Restocking Fees

Customer Responsibility: Customers are responsible for paying their own return shipping costs unless the item arrived damaged, defective, or incorrect.

Restocking Fee: We do not charge any restocking fees.

Return Label: Return shipping labels must be obtained through your local shipping provider, unless provided directly by support for defective items.

5. Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong item, contact us immediately at support@fabcoshoes.shop so that we can evaluate the issue and make it right at no extra cost to you.

6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refund Process & Timeline

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund via email.

If approved, your refund will be automatically processed to your original payment method within 5 to 7 business days.

Please note that your bank or credit card company may take additional time to process and post the refund to your account.

8. Contact Information
For any questions regarding returns or refunds, please reach out to us:

Email: support@fabcoshoes.shop

Phone: +1 347-862-6775

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)