FAQ

Frequently Asked Questions (FAQ)

1. Orders & Tracking

How do I place an order?

Browse our collection of men's and women's shoes, select your preferred size and color, click Add to Cart, and proceed to checkout using our secure payment gateway.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's delivery progress.

Can I cancel or modify my order after it has been placed?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel an order, please email us at support@fabcoshoes.shop within 2 hours of placing your order.

2. Shipping & Delivery

Where do you ship?

We currently ship orders within the United States.

What are your shipping rates and estimated delivery times?

Processing Time: Orders are processed within 1–2 business days (Monday–Friday).

Transit Time: Standard shipping typically takes 3–5 business days.

Shipping Costs: Flat-rate or free shipping rates are calculated and displayed transparently at checkout before payment.

What should I do if my package is delayed or missing?

If your order has not arrived within the estimated timeframe, please contact our support team at support@fabcoshoes.shop with your order number, and we will assist you immediately.

3. Returns, Exchanges & Refunds

What is your return policy?

We offer a 30-day return policy. You have 30 days from the date you receive your shoes to request a return. Items must be unworn, in their original condition, and in the original packaging.

How do I initiate a return?

To start a return, contact us at support@fabcoshoes.shop. Once approved, we will provide you with return instructions and the return shipping address.

When will I receive my refund?

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are automatically processed back to your original payment method within 5–7 business days.

4. Payments & Security

What payment methods do you accept?

We accept major credit/debit cards American Express, Diners Club, Discover, JCB, Maestro, Mastercard, Visa, Visa Electron.

Is my payment information safe?

Yes. Our website is encrypted using 256-bit SSL technology, ensuring your personal and financial details are completely secure.

5. Customer Support

How can I contact support?

Email: support@fabcoshoes.shop

Phone: +1 347-862-6775

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)